Privacy Policy

Effective Date: [2025/06/01]

This Privacy Policy describes how Duende Holdings (Pty) Ltd (“we”, “us”, or “our”) collects, uses, shares, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our website www.CountRite.co.za (“the Website”) or any of our services, you agree to the terms of this policy.

1. Who We Are

Legal Entity: CountRite (Pty) Ltd
Registration Number: [2016/531965/07]
Contact Email: Please utilize "Schedule a Call"
Website: https://www.CountRite.co.za

2. What Information We Collect

We may collect and process the following personal information:

Full name
Contact details (email, phone number, address)
Identity or registration numbers (where required)
Tax and financial information (e.g. income, VAT numbers, PAYE data)
Company information (for business clients)
Website usage data (IP address, browser type, device information, etc.)

We collect data either:

Directly from you (via contact forms, onboarding documents, consultations), or
Automatically when you use our website.

3. Purpose of Collection

We collect and process your information to:

Provide accounting, tax, payroll, and advisory services
Respond to inquiries or service requests
Comply with legal and tax obligations
Maintain client records and perform internal administration
Send important updates or industry alerts (you may opt out)
Improve the functionality and user experience of our website

4. Legal Grounds for Processing

We rely on the following legal bases to process your personal information:

Your consent (express or implied)
Performance of a contract or service agreement
Legal obligation (e.g. SARS compliance, FICA requirements)
Legitimate interest, such as service delivery, fraud prevention, or business operations

5. Sharing of Information

We do not sell your personal information. We may share your data with:

SARS or other statutory bodies (for regulatory compliance)
Our trusted service providers (e.g. cloud accounting software, IT support)
Legal or professional advisors
Where required by law, court order, or regulatory authority

All third-party service providers are contractually bound to maintain confidentiality and comply with POPIA.

6. Data Storage and Security

Your personal information is stored securely on physical and electronic systems, protected through:

Password-protected access
Firewall and antivirus protections
Encrypted cloud storage (where applicable)
Limited access by authorised personnel only

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights Under POPIA

You have the right to:

Access the personal data we hold about you
Correct or update your personal information
Request deletion or restrict processing (subject to legal limitations)
Object to the use of your data
Lodge a complaint with the Information Regulator (see below)

To exercise any of these rights, contact us at Please utilize "Schedule a Call".

8. Cookies and Website Tracking

Our Website may use cookies and analytics tools to enhance your user experience.

You can control cookie preferences through your browser settings. Cookies help us understand how visitors use the website but do not directly identify you.

9. Cross-Border Transfers

We may use international service providers (e.g. email platforms, cloud accounting), and your data may be processed in other countries. In such cases, we ensure equivalent levels of protection as required by POPIA.

10. Updates to This Policy

We may amend this policy from time to time. Updated versions will be posted on this page with the revision date. Please review it regularly.

11. Contact Us

If you have questions or concerns about your data or this policy, contact:

📧 Please utilize "Schedule a Call"

12. Contact the Information Regulator (South Africa)

If you are not satisfied with how we handle your data, you may contact:

Information Regulator
📧 complaints.IR@justice.gov.za
🌐 www.justice.gov.za/inforeg